How can we help?

Create an account: it starts with 3 days of Pro, free, with no card. On Home, drop in a video or paste a YouTube link and press Make my clips. MwareX listens, finds the best moments and adds captions; you can close the page while it works.

No. The free trial simply ends and your account goes back to the Free plan. Pro and Team are one-time payments for a month or a year, so they end too unless you choose to pay again. There is no autopay and nothing to cancel.

Because payments are one-time and never renew, they can't be refunded once the plan has started. If you were charged twice, or a payment went through but nothing changed on your account, we refund it: send us the payment details with the form below. The full rules are in the Terms.

No. Only finished work counts toward your plan; a job that fails is never charged. Try it again from the video. If it keeps failing, report a bug below and include the video's name.

On the Free plan and during the trial, exports carry a small “Made with MwareX” mark in the bottom-right corner, kept clear of your captions. Pro and Team export without it. For a clean file, export the clip again on Pro.

Only what it needs: permission to upload your clips and to read your YouTube Analytics for Creator DNA (your channel's public details are read like any visitor sees them). It never edits or deletes your videos, comments or ratings, and nothing is posted unless you publish or schedule it. Disconnecting your channel in Creator DNA deletes the synced data. Details are in the Privacy Policy.

Send us a request with the Privacy topic below, or email founder.samay@gmail.com, from the address you signed up with. We delete your account, your videos and your files within 7 days of the request.